A little clarity. A smoother experience.
Find practical answers about services, orders, payments and your account.
Choose & place an order
How do I choose the right service?
Start with the platform and category in the service catalog. Compare the current rate, minimum and maximum quantity, then open Details & terms. Check the required link type, location or audience, delivery information and any refill conditions.
Which link or username should I enter?
Use the exact format requested in the service description. A profile service, post service and video service can require different links. Check the link opens the correct content and that the relevant profile or content is public before ordering.
What should I check before confirming an order?
Review the service, link or username, quantity and total charge. Complete any extra fields the service requires. Avoid placing overlapping orders for the same link while an earlier order is active, and follow the service’s specific instructions.
How do bulk orders work?
Bulk orders use one line per order: service ID | link | quantity. Review the preview and any duplicate warnings. The preview checks formatting; the panel checks availability, current prices, limits and balance on submission. Check which rows succeeded before retrying a batch.
Payments & balance
How do I add funds?
Sign in and open Add funds. Select an available payment method, enter your amount and follow the provider’s instructions. Review the amount, currency and any instructions shown before completing the payment.
I paid, but my balance has not updated. What next?
Check the payment result shown by the provider and your panel balance and payment history. If you still need help, contact Support with the payment method, amount, date and transaction reference. Do not share card security codes, passwords or one-time verification codes.
What should I check for a crypto payment?
Use the coin, network, address and exact payment details shown by the payment provider. Review the conversion and any time limit before sending funds. Keep the transaction reference if you need support.
Where can I find payment records and refund information?
Recorded payments and available invoices appear on Add funds. Refund eligibility follows the Refund Policy and applicable service terms. Contact Support with the relevant order or payment reference for a specific issue.
Track & manage orders
What do the order statuses mean?
Pending means queued; Processing means being prepared; In progress means delivery is underway. Completed is the provider’s recorded completion status. Partial means only part of the quantity was delivered. Canceled means the order was stopped. Open Orders for your order’s current status.
When will my order be delivered?
Check the service description and any displayed average time. Timing varies by service, and estimates are not a delivery guarantee. If an order appears delayed, contact Support with its ID so the team can review it.
When can I request a refill or cancellation?
Refill and cancellation controls appear only when the panel makes them available for that order. Read the service’s eligibility conditions and refill period. A missing button does not mean support can override the service rules.
How do I see every order detail on my phone?
Swipe left or right inside the Order history table. The order ID remains visible while you scroll. Use the available filters or search to narrow the list, and select Get help beside an order to include its reference in a support request.
Account & support
I forgot my password. How do I recover access?
Use Forgot password with your account email and follow the panel’s recovery instructions. If you receive a recovery email, check the sender and open it only if you requested the reset. Never share your password or verification code.
How do I contact support?
Sign in and open Support. Choose the relevant category, describe the issue and include an order ID or payment reference where applicable. Keep updates about the same issue in its existing conversation when replies are available.
Where do I manage account settings and notifications?
Open Account to manage the profile, security and preferences provided by the panel. Notification preferences are available from the account tabs or the updates menu. Review changes before saving them.
Where can I find API integration information?
The API guide lists the panel’s current endpoint, methods, parameters and example responses. Manage your API key from Account and keep it private. Review each response before retrying a request that could place an order.
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Need a hand with something specific?
Sign in to contact Support. Include the relevant reference so the team can find the details.